Accept a Qiwa Transfer Request & Check Status (2026)

To accept a job transfer, log in to your Qiwa Individuals account, open Services → Employee Transfer, press “View” on the request, check the contract, and choose Accept or Reject. After you accept, your current employer is told and the notice period starts. The transfer finishes when that period ends.

Last checked: November 2026.

You cannot start a transfer yourself. The new employer creates the request from its Qiwa business account. Your part is to review it and accept or reject it in time. This guide covers that step, how to follow the request afterwards, and what to do if it shows rejected or expired.

Before you start

A Qiwa Individuals account. You log in with Nafath. If you have not set it up yet, see our Qiwa login with Nafath guide.
Your Saudi mobile number working, because Qiwa sends an SMS when an offer arrives.
Check you are eligible. HRSD’s user guide for the Labor Reform Initiative says the worker must have no other transfer request pending, must respect the notice period if a documented contract is running, and a worker with an absence-from-work (huroob) report cannot use the service. In your first year after first entering Saudi Arabia, a transfer is possible only with your current employer’s approval. For the full rules, read job transfer rules in Saudi Arabia.

How to accept (or reject) the transfer request

These steps follow HRSD’s official guide for the job mobility service. Qiwa sometimes renames menu items, so the labels on your screen may be a little different.

Wait for the SMS saying you have a job offer. The new employer must send the request first.
Log in to Qiwa Individuals with Nafath.
Go to Services in the side menu and open Employee Transfer (in some versions it is called “Job mobility”).
You will see your transfer requests. Press View on the one from your new employer.
Read the offer and the contract carefully: company name, job title (profession), salary, allowances and contract length. Once accepted, this becomes your new documented contract.
Choose Accept or Reject, then confirm.

What happens next:

If you accept: your current employer gets an electronic notice of the transfer request, and the notice period starts counting from that moment. When the notice period ends, the transfer is completed.
If you reject: the new employer is notified and the request is closed. If you change your mind later, the new employer has to send a fresh request.

Cost: HRSD says the worker pays no government fees for accepting a transfer offer. The new employer pays any fees for the service. Nobody should ask you to pay for your own transfer.

How to check the status of your request

Log in to Qiwa Individuals.
Open Services → Employee Transfer again.
Find your request in the list. The status is shown next to it, and you can press View for details.

Keep a screenshot each time the status changes. If there is a dispute later, it helps to have dated proof.

What the statuses mean

We could not open Qiwa’s own help pages to copy the exact status labels, so the wording on your screen may differ. The table below explains the stages in plain words, based on the four steps HRSD describes (offer → your decision → current employer notified → notice period).

What you see (roughly)	What it means	Who must act
Pending your (employee) approval	The new employer sent the offer. Nothing moves until you respond.	You, quickly
Pending current employer / notified	You accepted. Your current employer has been told.	Current employer (where its approval is needed)
Notice period	The transfer is approved in principle and waiting for the notice period to end.	Nobody; wait
Completed / approved	The transfer is done and a new work permit is issued under the new employer.	New employer finishes the iqama steps
Rejected	You, the current employer, or the system declined it. Read the reason.	Depends on who rejected it
Expired / cancelled	A required step was not done in time, or the new employer cancelled the request.	New employer sends a new request

When the request shows “rejected”

You rejected it (or pressed the wrong button): ask the new employer to send a new request.
Your current employer rejected it: this matters only where their approval is required, for example in your first year. Once you meet the no-consent conditions, such as your documented contract has ended, or you have completed 12 months and you serve the notice, the employer’s refusal should not block the move. Check which case you are in on our job transfer rules page.
The system rejected it: usually an eligibility problem. On your side: another transfer request already pending, or an absence report. On the new employer’s side, HRSD’s initiative guide lists conditions such as valid work permits, a Nitaqat band of medium green or higher, at least 80% wage protection compliance in the last 3 months, and all employee contracts documented. The new employer can see the reason in its business account.

When the request shows “expired”

A pending request does not wait for ever. If you do not respond in time, it is cancelled automatically. Search listings of Qiwa’s own help pages say this happens after 10 days, but we could not open those pages to confirm the number, so respond within a few days of the SMS. An expired request cannot be revived. The new employer must create a new one, and the clock starts again.

Common problems and fixes

Problem	What to do
No request showing in Qiwa	Ask the new employer to confirm they sent it to the correct iqama number. The request comes from them, not you.
Cannot log in to Qiwa	Fix your Nafath first. See the Qiwa Nafath login guide.
Contract details are wrong (salary, profession)	Do not accept. Reject it, or ask the employer to correct it and send a new offer.
”Another transfer request is pending”	Only one request can be open at a time. The other employer must cancel it, or it must close first.
Request blocked by an absence (huroob) report	HRSD says a worker with an absence report cannot use this service. See check huroob status on iqama.
Salary unpaid for 3 months	HRSD lists three consecutive months of unpaid wages as an exception to the normal transfer conditions. Keep bank statements as proof.

FAQ

Can I start a transfer request myself?

No. The new employer creates it from its Qiwa business account. You can only accept or reject it.

When does my notice period start?

HRSD’s guide says it starts when you accept the offer and your current employer is notified. If less of your contract is left than the notice period, the shorter period applies. Your current employer can also shorten the notice by bringing the contract end date forward in Qiwa.

Do I have to pay anything to accept?

No. HRSD says the worker pays no government fees for accepting the offer; the new employer bears them.

My request expired. Is my current job affected?

No. An expired request just closes. Your current contract stays as it is. The new employer can send a new request.

Who do I contact if Qiwa shows an error?

Qiwa support is listed by HRSD as 920000105 ([email protected]). For labour rights questions, call HRSD on 19911.

What should I check after the transfer is completed?

Download your new contract and check the employer name and profession. See download your Qiwa contract online.

Sources: HRSD, Transfer of services from another employer (Freedom of movement); HRSD, Labor Reform Initiative user guide (Arabic, PDF); HRSD, Guide to Services Provided for Expatriates 2024 (PDF).

Qiwa Transfer Request: How to Accept It and Check the Status