Qiwa Contract Not Showing? 8 Reasons & Fixes (2026)

Short answer: a contract only appears in your Qiwa Individuals account after your employer creates it and sends it from Qiwa Business. If you see nothing, the employer usually hasn’t sent it, an old contract is still valid on your Iqama, or the offer expired. Check Employment Contracts > Job Offer first, then ask HR for the contract status.

Last checked: November 2026.

How a Qiwa contract reaches you

Knowing the flow makes the problem easy to find. According to HRSD:

Your employer logs in to Qiwa Business, opens Contract Management, fills in your details and contract terms, and clicks Create and Send Contract.
The contract goes to your Qiwa Individuals account.
You accept it, reject it or request a modification.
When both sides agree, the contract is documented (authenticated) by the Ministry. HRSD says this happens immediately and alerts come by SMS.

So “not showing” almost always means the contract is stuck at step 1, or you are looking in the wrong place at step 2.

Where to look first

In Qiwa Individuals (log in at sso.qiwa.sa and pick your individual profile):

New contract waiting for you: HRSD’s guide gives the path Employment Contracts > Job Offer > View Employment Contracts.
Contract you already accepted: look under Employment Contracts > Your Current Contracts. Once accepted, it is no longer a “job offer”.

Can’t log in at all? Fix that first with our Qiwa login guide. No account yet? See Qiwa registration for workers.

8 reasons your Qiwa contract is not showing

#	Reason	What to do
1	Employer hasn’t created or sent it	Ask HR to confirm in Qiwa Business that they clicked Create and Send Contract, not just saved a draft.
2	An old contract is still valid on Qiwa	HRSD says a new contract can only be created if you don’t already have a valid contract on Qiwa. The old one must end first (or your transfer must be completed).
3	The offer expired	Qiwa’s help centre says contract requests stay open for a limited time (it has stated 10 days) and are cancelled if not answered. Ask the employer to send a new one.
4	You or the employer rejected/withdrew it	A rejected contract won’t wait in Job Offer. The employer has to send a corrected one.
5	The establishment is not active	HRSD lists “the establishment must be running” as a condition for creating contracts. Only the employer can fix this.
6	You’re in the wrong profile	Switch from the business profile to the individual profile.
7	You already accepted it	Check Your Current Contracts instead of Job Offer.
8	HR says it was done “on Mudad” or GOSI	See the section below – the approval step for you is in Qiwa Individuals.

”My company says the contract is on Mudad”

Many workers hear this. Here is what’s true:

Electronic contracts used to be generated through Mudad, linked to GOSI, which is why people called them “GOSI contracts”.
Since 12 May 2022, new employment contracts must be generated and authenticated through Qiwa for both Saudi and non-Saudi employees. Older documented contracts were moved over to Qiwa gradually.
Today Mudad is mainly the employer’s payroll and Wage Protection (WPS) platform.

So whatever system HR uses on their side, your acceptance happens in Qiwa Individuals. If your HR says “it’s done on Mudad” but nothing is waiting in your Qiwa account, ask them to check the contract status in Qiwa Business > Contract Management.

Contract stuck as “pending”

“Pending” usually means it’s waiting for you:

Open the contract in Job Offer.
Read every field: job title, basic salary, allowances, start date, duration, working hours.
Choose Accept, Request Modification or Reject.

If you choose Request Modification or Reject, it goes back to the employer. It stays pending on their side until they edit and resend it. Act within the time limit shown, or the request may be cancelled.

Pending on the employer side? That means you asked for changes. Follow up with HR.

Changing jobs? Why the new contract won’t appear

This is reason #2 in real life. If you’re moving to a new employer, Qiwa normally can’t hold two valid contracts at once. Until your old contract ends or the transfer is completed, the new employer may not be able to send you a contract. See job transfer rules in Saudi Arabia and, if you want to end your current contract yourself, how to terminate a Qiwa contract.

Common problems and fixes

No SMS alert, but you think it was sent. Don’t rely on the SMS. Log in and check Job Offer directly. Make sure the mobile number on your profile is your own.
Wrong salary or job title in the contract. Use Request Modification and write what is wrong. Don’t accept a contract you disagree with; the documented contract is what counts later.
Employer refuses to issue a contract at all. Documenting contracts through Qiwa is the employer’s legal duty. You can raise it with HRSD on 19911 or through their complaint channels. For unpaid wages, see our salary delay complaint guide.
Can’t log in to see anything. Fix Nafath first: Nafath app setup and reset.

FAQs

How long does it take for a Qiwa contract to appear?

It appears in your account as soon as the employer sends it. HRSD lists the service as immediate. If days pass with nothing, the problem is on the employer’s side.

Can I create or upload my own contract on Qiwa?

No. Only the establishment can create the contract. You can only accept, reject or request changes.

My contract shows in Mudad but not in Qiwa. Is it valid?

The contract you accept in Qiwa Individuals is the one documented by HRSD. Ask HR to send it through Qiwa Business if it’s missing.

What happens if I don’t respond to the contract?

It can be cancelled automatically after the response period. The employer then has to send it again.

After I accept, where do I download it?

From Your Current Contracts. See download your Qiwa contract.

Does it cost the employee anything?

No. HRSD lists no fees for contract documentation.

Sources: HRSD – Contract Management service (steps and conditions); HRSD – Guide to Services Provided for Expatriates (2024); Qiwa help centre articles “How to review new contracts?” and “How to authenticate contracts?” (qiwa.sa); Clyde & Co – Electronic Employment Contracts through Qiwa (May 2023); Argaam – Qiwa transfers GOSI and Mudad documented contracts (April 2022).

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Qiwa Contract Not Showing or Pending? Reasons and Fixes