Jawazat Call Center 992 — 24/7 Phone Support for Passport, Iqama & Visa Inquiries

Source: @AljawazatKSA — Original tweet

On 4 September 2026, Saudi Passports (@AljawazatKSA) confirmed its unified call center (992) is available around the clock to receive and answer your inquiries.

“The unified call center 992 is at your service around the clock, to receive your inquiries and answer them.” — @AljawazatKSA

For Indian expats, this is the missing piece between “I can’t find the answer on Absher” and “I need to take a half-day off to visit the passport office.” 992 is the General Directorate of Passports’ official number (it is listed against Jawazat in the national numbering plan), for questions about iqama, visa and passport-record services. Jawazat also takes written queries at [email protected].

When to Call 992 vs. Using Absher

The call center complements — not replaces — the digital services. Think of Absher + 992 as your two channels: Absher for self-service, 992 when the system can’t handle your specific case.

What You Can Ask About

Jawazat call center 992 handles:

• Passport records — updating your new passport details on your iqama, lost/stolen passport reports (your Indian passport itself is issued by the Indian Embassy/Consulate, not Jawazat)
• Iqama — issuance, renewal, cancellation (job/sponsorship transfers run through Qiwa/HRSD, not Jawazat)
• Visas — exit/re-entry, final exit, extensions, dependents’ visas
• Appointments — if online booking is full or broken
• Fees and fines — if a Jawazat fee or fine looks wrong
• Absher Travel for Visitors — in November 2026 Jawazat said 992 also supports visitors and GCC nationals using this service at land border crossings (SPA)

How It Works — What to Expect

1. Dial 992 from a phone in Saudi Arabia — no area code needed.
2. Have your Iqama number and passport number ready before you call.
3. Arabic is the default; if you need English, ask at the start of the call. (Jawazat hasn’t published which languages are offered, so a short, clear description of your issue helps.)
4. Wait times vary — Jawazat doesn’t publish average waiting times.
5. For cases the system can’t process, you may be pointed to the Tawasul service on Absher to file a written request.

Pro Tips for Calling 992

• Call from your registered Saudi mobile number where possible, so any follow-up reaches you.
• Check Absher first — many status questions (iqama expiry, visa status) are answered there instantly.
• Note any reference number they give you, plus the date and time of the call.
• Try outside working hours — the line is 24/7, so if you hit a long queue, calling at a quieter time may help.

⚠️ Not Emergency Services

992 is not for emergencies. In an emergency dial 911 (unified emergency number), or 997 (ambulance – Saudi Red Crescent), 998 (Civil Defense – fire/rescue) or 999 (police). Without a SIM card, dial 112. (National Portal) Use 992 for administrative passport and visa inquiries only.

Related Guides

• Jawazat Tawasul Service on Absher — Solve Passport & Iqama Issues Without a Physical Visit — the digital escalation path
• Check Iqama Expiry Date — Absher Step-by-Step
• Exit Re-Entry Visa Timing Rules